All projects require an upfront deposit, typically 30–50% of the total project cost, to begin work. The deposit covers initial discovery, planning, and early development activities. Deposits are generally non-refundable once work has commenced because they compensate for allocated resources and opportunity cost.

Refunds may be considered in the following situations:

The following are not eligible for refunds:

Before a refund is considered for quality-related concerns, we will offer a revision period. Each project agreement specifies the included revision rounds, typically 2–3 rounds. We are committed to addressing legitimate concerns through revisions before processing refund requests.

To request a refund:

Approved refunds will be processed within 10–15 business days and returned to the original payment method. Partial refunds are calculated based on the percentage of work completed versus the total project scope, as mutually assessed by both parties.

For monthly retainer or subscription plans, cancellation must be submitted at least 14 days before the next billing cycle. No refunds are issued for the current billing period. Upon cancellation, you retain access to all deliverables produced during active billing periods.

If a refund request is denied and you disagree with the decision, we offer mediation through a mutually agreed-upon third party. Our goal is to reach a fair resolution while maintaining a professional relationship.

For refund inquiries, contact us at support@flatorbit.com or call +91 80106 57382. You can also submit a request through our contact form.